Kim Rose by Jackie Hair Care offers a guaranteed processing time of 3-5 business days. Most orders will be processed and shipped within 3-5 business days. Tracking Numbers are provided via email once order is shipped. Orders are shipped via USPS.

          ***Business days do not include any holiday or weekend***

      ***Please allow 1 additional business day after any holiday or sale***

                ***We do not ship any products on Sundays***


Kim Rose by Jackie Hair Care is not responsible for any undeliverable packages due to incorrect address' provided by the customer. If for any reason your order is returned to Kim Rose by Jackie Hair Care due to an incorrect or incomplete shipping address provided by the customer, the customer is responsible for all reshipping cost. There will be no refunds under any circumstances for incorrect shipping address'.

                    LOST OR STOLEN PACKAGES:

Kim Rose by Jackie Hair Care is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Kim Rose by Jackie Hair Care will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Please include your name, order number and date of purchase when sending any inquiries to